FAQs

Welcome to GrindX FAQs are where you’ll find answers to frequently asked questions.

We’ve listed answers to some of the most frequently asked questions to help you save time on finding what you’re looking for. If you did not find answers to your questions, please contact us and we’ll happily help.

SHIPPING:
Q: When will my order ship?
A: All GrindX™ orders ship the same business day.
Q: Where do you ship from? And do you ship worldwide?
A: We ship worldwide from Los Angeles, California!

RETURNS:
Q: What is your Return Policy?
A: GrindX 30-Day Money Back Guarantee. Return unused items within 30-days for free for an exchange or full refund. Please contact us to begin your return. *Restrictions Apply! You can read all about our Return Policy here to learn more before starting a return!

WARRANTY:
Q: What is covered by GrindX Lifetime Warranty?
A: GrindX Herb Grinders are covered by GrindX™ Guaranteed Lifetime Warranty against product defects. And accidental breakage! If it accidently breaks, we'll gladly replace it. *Restrictions Apply! You can read all about GrindX™ Lifetime Warranty Policy here to learn more.
Q: Do I have to register my GrindX grinder warranty within 30-days of purchase to qualify for the Lifetime Warranty?
A: Yes! You can register your GrindX Herb Grinder(s) here by using the registration form.

USE:
Q: Does it turn easily when the grinder is at full capacity?
A: Yes!
Q: I have minor achy hands, will I be able to turn the grinder easily?
A: Yes!
Q: Does GrindX use magnets or threads to close?
A: No! GrindX keeps securely closed by using an airtight prong design known as Press-Lock System™.
Q: Do GrindX herb grinders provide consistent results?
A: Yes! Grind course, medium, or fine. The more you turn the finer your herbs get.

MAINTENANCE:
Q: How do I clean my grinder?
A: If you feel tension during a turn, or begin to see build up, easily clean GrindX™ like new using alcohol wipes, or placing it on the top rack of your dishware.

DURABILITY:
Q: Will it break when dropped?
A: No! GrindX herb grinders are virtually indestructible and can withstand harsh environments.
Q: Will GrindX herb grinders sink under water?
A: Our grinders are airtight & watertight! Our grinders won’t sink, so you can take GrindX on any water adventure.

COUNTRY OF MANUFACTURER:
Q: Where are GrindX herb grinders made?
A: We make all GrindX herb grinders in Los Angeles, California USA.

CONTACT US:
Q: How can I contact you with more questions?
A: You can call us at (877) 870-0707 Monday - Friday 8:00 AM - 8:00 PM PT. Or, send us an email to: cs@grindx.com, or click here to submit a quick-contact form.

WHOLESALE:
Q: Does GrindX offer a wholesale program?
A: Yes! We offer our grinders to all brick & mortar stores. Please contact our wholesale team here today to sign-up!